Category Archives: Frequently Asked Questions

Here you can find helpful answers to some of the most frequently asked questions. If you have any suggestions for us, please email us at epps.ac@utdallas.edu.

GlobalProtect VPN Troubleshooting (Windows 10)

If you are not connected to VPN, the steps to troubleshoot VPN are: Connect to GlobalProtect Start the GlobalProtect client Restart the PanGPS service Restart Windows Uninstall and reinstall GlobalProtect Connect to GlobalProtect Check the Windows task tray to see … Continue reading

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How to Use the EPPS Lab Computers Remotely

Remote access to the EPPS lab computers is limited to students and faculty in the School of EPPS. If you are a student and believe you should have access, please ask your professor to submit an email request on your … Continue reading

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How to Install the Konica Minolta Bizhub 658e in GR3.706

These instructions are for Windows 10 (x64) UTD computers on the CAMPUS domain. If you are using a Mac or a personal Windows computer, you will need to download and extract the drivers first: https://onyxweb.mykonicaminolta.com/OneStopProductSupport?appMode=public&productId=2090&categoryId=1&subCategoryId=ft0

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How To View EPPS Room Schedules

You may view the room schedules for a number of EPPS rooms in Green Hall. The calendars are in Exchange and instructions for adding them in Outlook and Outlook Webmail are below. Add Calendars to Outlook In the bottom left … Continue reading

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How To Setup The EPPS Network Printers on a Personal Computer (Windows 10)

The EPPS network copiers can be set up on a personal computer, these instructions assume Windows 10, and you must be on the UTD network. If you use MacOS, instructions are here. Download Drivers First you must download the drivers … Continue reading

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How To Setup “Locked Print” On The EPPS Network Printers

The EPPS network copiers now use a feature called “Locked Print” that holds your print jobs at the copier until you go to the machine, login with your Comet Card or User ID and Password (this is not your UTD … Continue reading

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Setup a rule in Outlook to delete or sort email from someone

Sometimes it may become necessary to automatically delete (or sort) emails from specific people. In cases like this, the easiest method is to create a rule or filter in your email client. This can be done in all major email … Continue reading

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How To Use The EPPS Computer Labs

This document gives instructions on using computers in the School of Economic, Political and Policy Sciences computer labs at GR3.206, GR3.402 and GR3.602. Availability The labs are all periodically used for class instruction. Check the schedule to determine if a … Continue reading

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How To Setup The EPPS Network Printers

There are several network printers which EPPS faculty, staff, lecturers and teaching assistants may use. To use them, you must have a valid copy code. To install them, just follow these steps: Identify which printer you want to install. Here … Continue reading

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How to Setup and Use the Firefox Web Browser

Firefox is an alternative web browser that works on Windows, Mac OS X, Linux, and other operating systems. There are varying reasons as to why you would want to install another web browser, ranging from security to customization. Even if … Continue reading

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